Frequently asked questions

A traditional Moroccan colour cosmetic, used for generations in Fes and across Morocco. Dried plant material is ground and pressed into a small clay pot. The pigment stays dry until water touches it — then it becomes a soft, buildable lip and cheek stain.

Mist the pot or dampen your fingertip, swirl gently to pick up colour, then press onto your lips or the apples of your cheeks. Build in layers until you reach the depth you want.

See the full guide

It reacts slightly with the pH of your skin, so the exact tone varies from person to person. Most people land in a warm rose-red. Sheer with one layer, deep with three. It reads differently on everyone — that's the pigment doing its job, not a fault.

It's a single shade in the rose-red family. Lighter tones often prefer one sheer layer; deeper tones usually look best with two or three.

The finish is matte rather than glossy. If your lips are dry, apply a balm first, let it settle for a minute, then press the colour on top. A balm over the top afterwards softens it into a glossier tint.

It's a stain, so water alone won't lift it. Any oil-based cleanser or micellar water removes it in one pass.

Yes — as with any colour cosmetic, we recommend a patch test before first use. Dab a little on the inside of your forearm and leave it for 24 hours. If you have sensitive skin or a known allergy, check the ingredient list on your pot's packaging first, or write to us and we'll send it to you.

Keep it dry between uses and close the lid. The pigment is water-activated, so leaving the pot damp or open in a steamy bathroom will soften the surface. Stored dry and closed, it keeps its texture indefinitely.

Months, for most people. You only ever take what a damp fingertip picks up, so a single pot goes a very long way even with daily use.

Yes. Each pot is thrown on a wheel, which is why no two are quite the same size, weight or shade of terracotta. Small marks, tool lines and slight wobbles in the rim are part of how they're made, not defects.

We ship worldwide, including the United Kingdom, the United States, Canada, Australia, New Zealand and across Europe. If your country appears at checkout, we deliver there.

Orders leave within 24 hours on working days. Delivery usually takes 5 to 10 working days depending on your country. You'll receive a tracking link by email as soon as your parcel ships.

Shipping on a single pot is calculated at checkout based on your address. The 2-pot set ships free, worldwide.

Any duties or import taxes shown at checkout are included in what you pay. If your country charges anything on delivery that wasn't collected at checkout, write to us and we'll sort it out with you.

Two pots, a free Akkerfassi brush, a free gift, and free shipping. Everything is added to your cart automatically — no code needed.

Tracking often sits still for a few days while a parcel is in transit between countries, then jumps forward once it clears customs. If nothing has moved for more than seven working days, email us and we'll chase it.

Write to us at contact@akkerfassi.com as soon as possible. If your parcel hasn't left yet, we'll change or cancel it.

Email us straight away with your order number and the correct address. If the parcel hasn't shipped, we'll update it. If it has, we'll wait for it to come back to us and resend it to the right address.

You have 30 days from delivery to ask for a full refund. Email us and we'll send the money back — you don't need to return the pot. This is in addition to your statutory 14-day right of withdrawal.

Read the full policy

Clay doesn't always travel well. Send us a photo within 14 days of delivery and we'll replace it straight away, or refund you — whichever you prefer.

We process refunds within two working days of agreeing one. Your bank then takes a further 5 to 10 working days to show the money back on your statement.

Email contact@akkerfassi.com. We answer within 24 hours on working days.